1)      Who is Nam Hing?

2)      What if I do not find what I need in Nam Hing Online?

3)      How can I place my order?

4)      How can I arrange payment?

5)      When will my order be delivered?

6)      How long will I have to wait for my product(s)?

7)      Will the price quoted online fluctuate?

8)      Do you have a return/refund policy?

 

----------------------------------------------------------------------------------

Who is Nam Hing?

Nam Hing is a well established supplier of watch materials and tools based in Hong Kong. Nam Hing started to serve industry professionals who need the tools and spare parts for watch repair. We have been one of the few suppliers in Hong Kong and we are well known in the industry. Our products are competitively priced and our product range is comprehensive. Over the years, we have witness the change in watch industry and we have also expanded our ranges to meet the professionals' needs. As more and more people know about us, we also started to serve watch lovers and others that require precision tools. Now, Nam Hing is a well known international brand and this portal Nam Hing Online is for the convenience of internet savvy and international customers.

 

What if I don't find what I need in Nam Hing Online?

Since we carry a very board range of products, it is not practical to list each and every one of them online. If you are looking for some less usual product, please e-mail us and we can let you know if we carry that or where you might be able to find it. With our strong link to the watch and jewellery industry, we might be able to point you to the right direction. We will respond within 72 hours.

 

How can I place my order?

The most convenient way is to order online through our shopping cart system. After placing your order, you would receive an email confirmation. Upon payment settlement, we will ship your order to you. Please also feel free to visit us or contact us by email, phone or fax. You can find our contact details on the Contact Us page.

 

How can I arrange payment?

We are arranging our credit card payment system, through which you can pay instantly online by credit card. However, at the moment, we prefer using Western Union? Money Transfer service or telegraphic transfer to our bank account. You can find our TT details in our at the following page: http://www.nam-hing.com/ext6.htm For cheque, we would need to wait for the cheque to clear, which might take a considerable longer time, and we only accept local HKD cheque.?Of course, if you are in Hong Kong, you can directly deposit money into our bank account

 

When will my order be delivered?

Once we have received full payment for the order, including freight cost applicable, we will arrange for delivery in 1 day unless we have otherwise notified you of any delays anticipated.

 

How long will I have to wait for my product(s)?

Depending on the mailing service you choose and where you are located, you should expect delivery time of:

AIR MAIL	SURFACE MAIL
a)      Hong Kong Post (Ordinary/ Speed Post (EMS)) Up to 2 weeks/ within 48 hrs b)      UPS/ DHL/ FedEx Within 48 hrs	Hong Kong Post Up to 12 weeks

 

Will the price quoted online fluctuate?

Yes, some of our items' prices are more sensitive to market demand and supply and to ensure that our clients can buy at fair market price, we allow our prices to change without prior notice. However, once you receive our email order confirmation, your order price is protected for 2 weeks and you can arrange for payment within the said period.

 

Do you have a return/ refund policy?

We do our best to make sure that goods send out are well packed and are in perfect conditions. If you do face any problems with our product, do not hesitate to contact us and we will do our best to fulfill your need.